Cancellations for counseling appointments and coaching sessions may be made up to 48 hours before your scheduled appointment.
- If a cancellation is made between 24-48 hours before your appointment, you will incur a $25 fee.
- If a cancellation is made less than 24 hours before your appointment, you will be responsible for the full fee of the session, which ranges from $105-$120.
Cancellations for nutrition appointments, massage appointments, and wellness classes should be cancelled more than 48 hours before your scheduled appointment. There is no fee for cancelling one of these appointments inside 48 hours of your scheduled time, but we do ask that you kindly let us know so we can fill your spot with another client.
- A refund for a cancelled appointment may be issued if a new appointment with the clinician is made within 48 hours of the cancelled appointment.
- This new appointment must be kept in order to receive a refund.
- If another client schedules an appointment during your cancelled time slot, you will be refunded the amount of the cancellation fee.